Title: Clinical Support Manager, Japan
Reporting to: Country Manager, Japan
Location: Kawasaki, Japan
Oxford Immunotec is an innovative diagnostics company with novel diagnostic technology to measure disease-specific T-cell responses. The company was established in 2002 based on University of Oxford’s technology and now markets its products to over 40 countries and employs over 150 people in Europe, US and Japan.
Japan remains one of our biggest untapped markets and you will be joining a vibrant team building our Japanese business. This position is responsible for carrying out all aspects of technical support (and sales support) activities for customers to achieve competence with our products. This role involves extensive national travel within Japan and occasional international travel.
Specific deliverables for the role are:
To train customers on effective use of T-SPOT.TB test, related products and equipments
Troubleshooting customer issues and responding to technical enquires
To attend conferences to support sales promotion
Making presentations to clinical groups on our products and their clinical benefits
To manage the product support information and communication flow between customer and all relative internal departments.
To generate ideas to enhance the product or service
PROFILE OF THE CANDIDATE
Technical skills and abilities
Degree-level qualifications in a Life Science
Experience (minimum 2 years) working in a laboratory and technical knowledge of laboratory techniques
Capability in effectively presenting technical subjects to laboratory staff and ideally clinicians
Commercial awareness. Prior sales experience would be an advantage
You must be fluent in speaking and writing in Japanese and English
Emotional skills and abilities
Attention to detail
Capable of handling multiple tasks and ability to immediately prioritize
Able to work with minimal supervision and handle pressure
Confidence and self motivation
Good communication skills
Capable of resolving problems and offering resolutions in a fast and efficient manner
Communicate with customers and colleagues in a professional, precise and courteous manner
Organised and logical, capable of operating in an SOP driven organisation
Ability to manage and answer to customers’ expectations
You must be a Japanese citizen or otherwise already qualified to work in Japan.
Please send your resume to resumes at tbtestingservices dot com and put the title CLINICAL SUPPORT MANAGER in the Subject Line.