Job: Japanese Speaking Account Manager

JOB TITLE: Japanese Speaking Account Manager

DEPARTMENT: Sales

REPORTS TO: Director of Account Management/VP of Sales

SUMMARY:

The Account Manager provides new business case management, customer service to assigned accounts, develops key relationships, supports client retention, and new business development’ efforts. S/he interfaces with Sales, Deployment & Configuration, and Client Services to improve 

new client on-boarding process and post sales service experience. S/he also acts as client liaison and advocate to ensure that client issues and needs are being handled efficiently within Boston Technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Facilitates client on-boarding through administrative support and education on requirements to speed up cycle time

2. Continuous client management — Facilitates communication between clients and internal teams, taking ownership of client issues, goals, targets, ideas, and proactively addressing them

3. Manages and maintains client relationships from the point of sale onward to ensure specific customer needs are being met.

4. Identifies business objectives and provides other departments with direction and insight into each client’s specific needs

5. Creates and maintains daily/weekly internal and client facing reports on key metrics and use info to drive client retention and new business

6. Supports new business acquisition by identifying up-sell and cross-sell opportunities and presenting them to Sales/Business Intelligence within assigned accounts

7. Participates in cross-functional teams’ initiatives to improve both internal and external customer satisfaction

8. Uses personal relationship with client to increase their participation in BT customer satisfaction surveys

9. Maintains an open communication with all clients to help recognize needs, determine trading trends, and explore new opportunities in order to propose solutions for their growing business needs

10. Shares customer feedback with Manager and internal teams 

KNOWLEDGE, SKILLS & PERSONAL ATTRIBUTES:

1. Must have excellent organization skills coupled with a keen attention to detail and ability to effectively prioritize and multitask 

2. Excellent written and oral communication skills 

3. Excellent interpersonal skills and ability to work in a team environment 

4. Ability to articulate ideas to both technical and non-technical audiences 

5. Outstanding performance within BT Support Team or equivalent outside work experience 

6. Self-starter with the ability to work with minimal supervision 

7. Customer service experience in a Call Center/Technical Support or a similar environments

8. Google Doc experience (email and document management, meeting scheduling, etc.)

9. Possess excellent word processing skills and proficiency with Microsoft Office applications

EDUCATION/EXPERIENCE:

1. Bachelor’s degree in Finance, Management, Communications, Marketing or related fields required

2. 1-2 year experience as an Account Manager, Relationship Manager, or Key Account Manager

3. Experience with the spot interbank Foreign Exchange market and trading preferred

4. Experience with MetaTrader4 trading platform preferred

5. Familiarity with Salesforce or similar CRM preferred

6. Experience working with intricate technology

7. Must be fluent in Japanese (preferably a native Japanese speaker)

*This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

280 Summer Street | 9th

 Floor | Boston, MA 02210

Tel: 617.314.6800 | Fax: 888.835.4711 | Web: www.bostontechnologies.com