Job: Trading Systems Analyst – Japanese speaking

Boston Technologies

Trading Systems Analyst – Japanese Speaking

The Trading Systems Analyst is responsible for providing the highest quality of support to an international clientèle for a wide range of issues. Analysts will receive expert-level training on foreign exchange trading technology.

Responsibilities:

• Interacting with the clients via telephone, email, and third party chat regarding their queries and concerns.

• Providing support for both institutional clients and self-trading customers from all over the world.

• Ensuring client satisfaction, professional communication, and efficient diagnosing and remedying of issues.

• Understanding customer’s circumstances, problems, expectations and needs, and placing importance on taking action to meet those needs.

• Utilizing BT Bridge software, MySQL, VMware vSphere, Radmin, Juniper VPN, Stunnel, AutoIT, MT4 Admin & Manager, both MS Office and Google docs suites, as well as several other necessary tools.

• Maintaining portfolio trading systems and interfacing with all areas of the firm.

• Creating and verifying client performance files.

• Identifying workflow/system improvements and working with supervisors and operations team to enact change.

• Managing and prioritizing customer inquiries within SalesForce.

• Taking ownership of user problems and proactively dealing with user issues.

• Understanding and applying best practices in all technical support procedures.

• Maintaining and reading colleagues’ support logs daily for familiarization with new and common issues.

• Fluently comprehending market vernacular and main participants.

• Handling disaster recovery of MT4, Bridges, and hardware.

Requirements:

• 4-year degree

• Fluent/native in Japanese

• Excellent written and verbal communication skills

• Confidence and ability to keep calm in critical situations

• Exceptional attentiveness & vigilance

Preferred:

• Financial or Computer/IT background

• Prior exposure to financial markets

• Familiarity with the forex market

• Schedule flexibility

• Ability to work evening or night shift as needed

Contact: Boston Technologies

280 Summer Street | 9th Floor | Boston, MA 02210

Tel: 617.314.6800 | Fax: 888.835.4711 | Web: www.bostontechnologies.com

email: lmelchione at bostontechnologies dot com

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